The System of Petitions, Complaints, Claims, Suggestions, Congratulations and Complaints – PQRSFD, is the space through which you can file requests, communications of dissatisfaction, proposals for improvement or congratulations in relation to the missionary processes of the Institution and against the actions or omissions of public servants.

To know the guidelines, process and procedure for the attention of PQRSFD, consult the following regulations:

• Resolution No. 1515 of November 9, 2017
• Procedure 003